Job Purpose: Responsible for all aspects of production quality including the quality management system. Ensuring compliance to customer, industry, and regulatory requirements, including ISO. Lead the ISO audits across our four sites and deal with any non-conformances that may arise. Develop a continuous improvement culture within the business, assisting all departments with the creation of procedures and any associated documentation. Administer any day-to-day issues, including customer queries and assist in the implementation of a robust supplier documentation pack, specifications and analysis.
Duties & Responsibilities
• Influence active participation at all levels, from strategy through to implementation, motivating all staff to ensure commitment to the overall business systems
• Maintain monthly Quality Communication Strategy for all sites and staff, to include written information, toolbox talks and management briefs
• Complete weekly certificates of conformity and produce regular and ad hoc quality reports as required
• Ensure the company maintains all accreditations including ISO, plan and conductinternal audits, and continually develop the manual and procedures
• Review current quality testing procedures and specifications and create and implement new quality testing procedures to streamline current testing practices to ensure we are producing material that always meets customer specifications.
• Provide MRF supplier analysis
• Understand and support with PRN applications and calculations
• Liaise with BDMs and ensure dock testing of raw stock, ensure findings are recorded and communicated where required
• Plan test schedules (XRF), communicating results to customers
• Attend customer cullet reviews as required
• Arrange and liaise with external auditors for EMS, QMS and customers
• Ensure compliance with end of waste (EOW) regulations for glass cullet including tests, standard updates and reporting
• Amend and update QMS to reflect business and legislative changes in line with EOW regs, BS EN (13242/12620) standards and WRAP protocol
• Maintain process flow diagrams for each plant
• SOP management, amendments, update and additions where required
• Investigate the root cause of any external customer complaint (NCRs), record the complaint in line with company procedure and include the implementation of corrective and preventative actions, feed back to the business where required
• Develop new standards for production, with improvements as needed, and create testing protocols and plans for implementation across all sites
• Take ownership of the Purgo quality data and produce weekly reports on the trends and statistics, which will help to improve quality and prevent failures
• Maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Involvement with site PPM schedule and daily maintenance plan to ensure any tasks which will impact quality is controlled
Key Skills and Competencies
• Strong knowledge of waste classification technical guidance WM3
• BS EN standards knowledge
• Previous experience within quality assurance
• Experience of implementing and maintaining ISO and end of Waste​
• Risk management experience
• Understanding of and the ability to interpret SHEQ-related legislation, Company standards and programme requirements
• Evaluate process risk and implement actions to prevent incidents
• Ability to deliver training and influence all employees at all levels business in all aspects of quality
• Experience of manufacturing techniques including Six Sigma, 5S’, Lean
• Excellent communication skills both verbal & in writing
• Attention to detail
• People Management