Quality Manager (FM – Hard Services | Healthcare | PFI)
Client: ISS | Location: Site-based – Prospect Park Hospital | Salary: up to £70,000
Insight Executive is partnering with ISS to appoint a Quality Manager for a key healthcare site at Prospect Park Hospital.
Why ISS
ISS is a global facilities and workplace services provider, trusted to run complex, high-compliance environments where service quality, safety and customer experience genuinely matter. This is a business that invests in standards, systems and people – and gives you the platform to make quality work properly (not just “tick-box” quality).
The opportunity
This is a front-line FM Quality role on a live healthcare site, sitting on site with the client. The client knows exactly what they need, is highly engaged, and expects a Quality lead who understands the realities of delivering Hard Services in a regulated environment — ideally with PFI contract exposure.
You’ll be the go-to Quality lead for the FM service, driving compliance, continuous improvement, audits, reporting and performance across the contract.
What you’ll be doing
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Owning and improving the Quality Management System across the Hard FM service
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Leading audits, inspections and compliance activity (internal, client and external)
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Managing non-conformances, corrective/preventative actions and root-cause investigations
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Producing clear, credible quality reporting and performance insights
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Supporting operational teams to embed quality into day-to-day delivery
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Working closely with the on-site client team to align expectations, standards and outcomes
What we’re looking for (essentials)
We’re holding out for someone with credible FM + Quality experience who can operate confidently in a healthcare setting.
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Quality management experience within Facilities Management
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Strong Hard Services knowledge (essential)
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Healthcare FM experience (essential)
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Recognised ISO 9001 Internal Auditor qualification (or working towards) (essential)
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Able to work closely with a well-informed, hands-on client team
Strong advantage:
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Exposure to PFI contracts
Interested?
To apply or have a confidential chat, contact Mike Kennedy, Principal Consultant at Insight Executive
If you’re an FM Quality professional with Hard Services and healthcare experience (and ISO 9001 internal audit capability), this is a high-impact role on a site where quality genuinely matters.