Due to company expansion, we are looking to build on our core leadership team. We are a progressive and expanding CQC registered Supported Living organization delivering care to adults at risk who may have learning disabilities, autism and/or mental health difficulties.
The Quality Manager is responsible for driving, monitoring, and embedding high-quality, person-centred care across autism and learning disability supported living services. The role ensures services are safe, effective, caring, responsive, and well-led, in line with CQC regulations, best practice, and organisational values meeting the guidance of the Single assessment framework.
You will work closely with Operational Leaders, Registered Managers, and frontline teams to promote continuous improvement, positive outcomes, and regulatory compliance, with a strong focus on trauma-informed practice.
Key Responsibilities
Quality and Governance:
Lead on quality assurance systems across supported living services for people with autism and learning disabilities.
Maintain robust quality frameworks aligned with CQC Key Lines of Enquiry (KLOEs).
Analyse quality data, trends, complaints, and incidents to drive service improvement.
Prepare the organisation for CQC inspections and support action plans following inspections.
Regulatory Compliance:
Ensure compliance with CQC regulations, Health and Social Care Act, and relevant legislation.
Support Registered Managers to meet regulatory requirements and maintain registration standards.
Oversee safeguarding processes, ensuring timely reporting and learning from incidents.
Ensure effective application of the Mental Capacity Act, best interests decision-making, and restrictive practice reduction.
Practice and Outcomes:
Promote person-centred, strengths-based support for autistic people and people with learning disabilities.
Champion Positive Behaviour Support (PBS) and least-restrictive practice.
Review and improve care planning to ensure outcomes, choice, and independence are prioritised.
Leadership and Support:
Provide quality-focused support, coaching, and challenge to Registered Managers and senior staff.
Deliver think labs, guidance, and reflective practice sessions where needed.
Work collaboratively with operational teams to embed a culture of continuous improvement.
Support recruitment, induction, and competency frameworks from a quality perspective.
Stakeholder Engagement:
Work effectively with commissioners, local authorities, families, and professionals.
Respond to complaints and concerns, ensuring learning is shared and improvements implemented.
Support co-production with people we support and their families.
Skills and Experience
Essential:
Significant experience in health and social care, ideally within autism and/or learning disability services.
Strong knowledge of CQC regulations and quality frameworks.
Experience of auditing, quality improvement, and service development.
Sound understanding of the Mental Capacity Act, safeguarding, and restrictive practice.
Excellent written and verbal communication skills.
Ability to analyse data and produce clear reports and action plans.
Desirable:
Experience working in supported living services.
Knowledge of Positive Behaviour Support (PBS).
Experience supporting services through CQC inspections.
Relevant qualification in health and social care, quality, or management.
Personal Attributes:
Values-driven and committed to high-quality, ethical care.
Confident, supportive, and able to challenge constructively.
Organised, detail-focused, and solutions-orientated.
Passionate about improving outcomes for autistic people and people with learning disabilities.
What We Offer:
Opportunity to shape and improve services for people with autism and learning disabilities.
Supportive leadership and collaborative working environment.
Comprehensive in-house induction and ongoing training.
Employee benefits, including Private Health Care Insurance, telephone counselling, and online GP access.
An additional day off for your birthday.
Employee wellbeing programs to support your physical and mental health.
Free parking.
Career development opportunities to help you grow and make a meaningful impact.
Enhanced DBS check.
Annual awards nights.