Job Title: Service Quality Manager
Reports To: Co-Chief Operations Officer / Director of Service Quality
About the Role
We are seeking an experienced and driven Service Quality Manager to support the delivery and continuous improvement of high-quality care services across a variety of settings, including elderly care, homecare, and specialist services.
This role is primarily based across Norfolk and Suffolk, with occasional travel to other locations as required. You will work closely with managers and operational teams to promote a culture of excellence, ensuring services consistently meet regulatory standards and deliver outstanding care.
Key Responsibilities
Monitor, assess, and improve service quality across multiple care settings.
Ensure compliance with all relevant regulatory requirements, including CQC standards.
Work collaboratively with managers and operational teams to drive continuous improvement.
Provide guidance, support, and constructive challenge to teams to maintain high standards.
Conduct audits, reviews, and inspections to identify areas for development.
Promote a culture of person-centred care and client satisfaction.
Support teams in implementing best practices and organisational policies.
Skills and Experience
Proven experience in a quality, compliance, or similar role within homecare or healthcare.
Strong working knowledge of CQC homecare regulations and standards.
Excellent leadership, communication, and stakeholder management skills.
Strong analytical, problem-solving, and decision-making abilities.
High attention to detail with the ability to manage multiple priorities effectively.
A genuine passion for person-centred care and continuous improvement.
Full UK driving licence.
What We Offer
A supportive and collaborative working environment.
Opportunities for professional development and career progression.
The chance to make a meaningful impact on service quality and client outcomes.
Clear processes, guidance, and support to help you succeed in your role.